If you want to return an item purchased through brydge.com please contact us at firstname.lastname@example.org
We accept returns of unused and undamaged items within 30 days of purchase in accordance with our returns policy. However, we do not accept returns for accessories.
30 DAY RETURN POLICY
Full refund (less shipping and 7.5% re-stocking fee) for unused and unopened products.
Partial refund (less shipping and 7.5% re-stocking fee) if the packaging is damaged, or the product is visibly used/worn. Partial refund amount at the discretion of Uinta Products quality assurance team, based on inspection of returned product.
No refund if the product is damaged / unusable.
No refund on any accessory. (leather, batteries, cables, protective cases, screen protectors)
RETURNS - CHANGE OF MIND
If you decide you do not want to keep your Brydge, submit your return RMA request by contacting us at email@example.com within 30 days of delivery to receive your unique RMA and specific instructions (including return address details) for your return.
Evidence of purchase, purchase date, and delivery date may be required to obtain an RMA. Only returns with an RMA will be accepted and eligible for refund. RMA's expire after 14 days of issue.
RETURNS - WARRANTY
The first step is to contact customer support at firstname.lastname@example.org. They will lead you through a series of troubleshooting steps. In the unlikely case of an issue that cannot be resolved, we will issue you an RMA for the return and arrange a warranty replacement.
We offer free return shipping on any approved warranty claims. The return must be sent back within 14 days from the date the warranty claim was approved / RMA issued by the Customer Support Team.
Once a return has been received, please allow 5 -10 working days for it to be processed/ assessed.
A replacement Brydge product assumes the remaining term of the warranty from the original date of purchase. When a product is replaced, the returned item becomes the property of Uinta Products and any replacement item becomes your property. *We will replace a defective product at its sole discretion with either a new product or with a refurbished product of an equivalent or better functionality.
Accidental damage, scratches, dings, dents, or any shifting in the keys and/or the keyboard due to rough treatment or incorrect use of the keyboard is not covered and will void the warranty.
Any keyboard that has any physical damage or damage caused by liquid will not be approved for a return/refund.
Uinta Products reserves the right to reject any return or warranty claim where it detects foul play.
All returns must have their unique RMA (provided to you by us) attached to your package or submitted with your return. Any return that does not have an RMA number will not be accepted.
Your return must be sent back within 14 days of your RMA being issued.
The returned product must be in its original packaging. A refund will only be processed once the item is accepted/ tested by our team as a valid return.
You must provide the shipper and relevant tracking information for the return (for example FedEX 12345). Should the shipping and tracking information not be provided to email@example.com upon shipping the item, an additional US$9.95 will be charged.
We recommend you use registered and insured postage. We will not be responsible for lost or damaged items returned.
Once we receive your return, please allow 5 to 10 working days for it to be processed/ tested prior to receiving your refund notification. Your refund may take up to 10 working days from date of process to show up on your credit card statement.
We understand this can happen, ordering a product and then suddenly being filled with buyer's remorse! If this happens to you, contact our Customer Support Team at firstname.lastname@example.org as soon as possible and we will do our best to cancel your order.
If your order has already dropped into the processing phase, we are unable to stop the shipping process. Therefore, you will have to return your order for a refund by reaching out and receiving an RMA for the return as per our normal 30-day return policy.
PLEASE CANCEL MY ORDER
PLEASE CANCEL MY ORDER
If you mistakenly order the incorrect product, please contact our Customer Support Team. We will do our best to correct your order before shipping.
If your order has already shipped, we will issue you with an RMA for the return. Once your return is received, we will provide you with a credit note for you to re-order.
Any credit note that is issued for a color / model change will be processed less a 6% transaction fee.
DISCLAIMERS - Brydge disclaims all liability for any damage or malfunction caused to any separately purchased Apple® iPad or Microsoft Surface Pro, and shall not be responsible under any implied or expressed warranty or guarantee in relation to any separately purchased Apple® iPad or Microsoft Surface Pro.