Warranty Details

Brydge – Warranty

Register Your Product

Thank you for purchasing a Brydge product. Brydge prides itself on the quality of its products and you can rest assured that our products will stand the test of time and normal use.

Brydge warranties cover all Brydge-branded products. For products from other brands sold on our website, please refer to the warranty and service requirements provided by the relevant brand.

We offer a Limited Lifetime Warranty on all Brydge-branded products on the terms and conditions set out below. If you purchased the product at www.brydge.com you are already covered by this warranty. If not, you must register your product at https://www.brydge.com/pages/warranty-registration for it to be covered by this warranty. If you do not register for the Limited Lifetime Warranty, your Brydge-branded product will be covered by a 1-year Manufacturer's Warranty from the date of purchase.

For warranty service, please contact our Customer Service team at www.brydge.com/pages/contact-us. Proof of purchase and photo/video of the faulty product may be required to verify eligibility.

1-Year Manufacturer’s Warranty

  • Products covered
    • All Brydge-branded products
  • Registration required
    • No
  • Warranty Period
    • 365 days after purchase date
  • Policy coverage
    • Defects in materials and workmanship under normal use. Only original, unaltered and unmodified materials and workmanship are covered by this warranty.
  • Exclusions
    • Damages caused by operating the product outside its intended use, or lost or stolen products. The warranty is limited to the lifetime of your device for device-specific products.
  • Remedy – at Brydge's sole discretion
    • Repair or exchange of the product with a product that is of equal value.
  • Process

Limited Lifetime Warranty

  • Products covered
  • Registration required
  • Warranty Period
    • (i) For as long as the original purchaser owns the product; or
      (ii) for device-specific products, for as long as the original purchaser owns the device to which the Brydge product is attached
  • Policy coverage
    • Defects in materials and workmanship under normal use. Only original, unaltered and unmodified materials and workmanship are covered by this warranty.
  • Exclusions
    • Damages caused by operating the product outside its intended use, or lost or stolen products. The warranty is limited to the lifetime of your device for device-specific products.
  • Remedy – at Brydge's sole discretion
    • Repair or exchange of the product with a product that is of equal value.
  • Process

1-Year Manufacturer’s Warranty


Limited Lifetime Warranty

Products covered

All Brydge-branded products

All Brydge-branded products either purchased on www.brydge.com or that the customer registers at www.brydge.com/pages/warranty-registration within 60 days of purchase.

Registration required

No

Yes. If not purchased from brydge.com, you must register your product at www.brydge.com/pages/warranty-registration

Warranty Period

365 days after purchase date

(i) For as long as the original purchaser owns the product; or
(ii) for device-specific products, for as long as the original purchaser owns the device to which the Brydge product is attached

Policy coverage

Defects in materials and workmanship under normal use. Only original, unaltered and unmodified materials and workmanship are covered by this warranty.

Exclusions

Damages caused by operating the product outside its intended use, or lost or stolen products. The warranty is limited to the lifetime of your device for device-specific products.

Remedy – at Brydge's sole discretion

Repair or exchange of the product with a product that is of equal value.

Process

For the Limited Lifetime Warranty, your product must be registered at www.brydge.com/pages/warranty-registration. For a warranty claim, please contact our Customer Service team at www.brydge.com/pages/contact_us. Proof of purchase is required. Return faulty product to Brydge within 60 days.


WARRANTY

These warranty terms cover all Brydge-branded products. All Brydge warranties are non-transferrable and are only available to the original end-user of the product. Warranties do not apply to products purchased from online vendors unauthorized to sell Brydge-branded product, including on eBay.com. The General Terms below apply to both the Limited Lifetime Warranty and the 1-Year Manufacturer's Warranty.

LIMITED LIFETIME WARRANTY

If you purchased your product from brydge.com, the product will automatically be registered for our Limited Lifetime Warranty. Otherwise you must register your product at www.brydge.com/pages/warranty-registration within 60 days of purchase, and provide a valid proof of purchase, in order to be covered by our Limited Lifetime Warranty. Products purchased prior to 1 July 2017 either on our website or through any other authorized reseller will not be covered by this warranty and instead will be covered by our 1-year manufacturer's warranty

For device-specific products, Brydge warrants the product against defects in materials and workmanship during the lifetime of the device for which the product was purchased and provided it remains attached to the original device for which is was attached. For products that are not device specific, Brydge warrants the product against defects in materials and workmanship for as long as the original purchaser owns the product. This warranty does not apply to normal wear and tear.

1-YEAR MANUFACTURER'S WARRANTY

Brydge warrants all Brydge-branded products against defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase by the original purchaser. This warranty does not apply to normal wear and tear.

GENERAL TERMS

This Brydge warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by consumer law in your country of residence. As such, these warranty benefits are in addition to, and not instead of, rights provided by consumer law and it does not exclude, limit or suspend a buyer’s rights arising from consumer law. Consumers have the right to choose whether to claim service under this warranty or under their consumer law rights. Please note that these warranty terms and conditions shall not apply to consumer law claims. Please contact your local consumer organization for more information on applicable consumer laws in your country. If any provision of these warranties is unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect any remaining provisions.

Your Brydge-branded hardware product is warranted against defects in materials and workmanship under normal use, when used in accordance with Brydge’s user manual that comes with the product and for the relevant Warranty Period (see above). Only original, unaltered and unmodified materials and workmanship are covered by this warranty.

If a defect arises during the Warranty Period, Brydge, at its sole discretion and option, will (1) repair the product at no charge using new parts or parts that are equivalent to new in performance and reliability, or (2) replace or exchange the product with a product of equivalent functionality and value. Due to the nature of the product, repair or identical replacement product or parts may not be available at the time of the claim (including where a product has been discontinued). Brydge shall repair or replace a damaged part with the closest matching product or the closest matching part of the product in the closest matching color. This choice shall be handled on a case-by-case basis between Brydge and the customer, and Brydge will have the final decision as to what option to choose.

This warranty excludes normal depletion of consumable parts such as batteries unless failure has occurred due to a defect in materials or workmanship. Any problem caused by abuse, accident, misuse, modifications, unauthorized repairs, exposure to excessive heat, liquids, sand or other contaminants or an act of God (such as but not limited to flood, drought, earthquake or any other natural disaster) is not covered nor are other causes that are not defects in materials and workmanship. The Warranty does not cover the replacement of lost or stolen products.

Your Brydge product is only to be used with the corresponding device specified on the packaging/instructions. Brydge will not be responsible for any damage caused by use with a device/accessory (e.g., screen protector) other than the device/accessories approved and specified by Brydge on the packaging. Brydge disclaims all liability for any damage or malfunction caused to any separately purchased Apple® iPad or Microsoft Surface Pro (any model) or any other device, and shall not be responsible under any implied or expressed warranty or guarantee in relation to any separately purchased Apple® iPad or Microsoft Surface Pro (any model) or any other device. For screen protectors, this warranty is automatically voided where the screen protector is removed from the original device to which it was attached.

Brydge reserves the right to reject any warranty claim where it detects foul play. Any product that has any physical damage, that is not in a clean and as new condition (such as scratches or dents or discoloring from dirt or other materials) or damage caused by liquid will void this warranty and any request not be approved for a warranty claim. For keyboard products, accidental damage, scratches, dings, dents or any shifting in the keys and or keyboard due to rough treatment or incorrect use of the keyboard is not covered and will void the warranty.

To obtain the benefit of the warranty, you must return the product Brydge. Brydge offers free return shipping on any approved warranty claims. Brydge reserves the right to charge for shipping on unapproved warranty claims. A shipping label will be provided to you if you are within the United States. If you are outside the United States, we will be reimburse your return shipping to a maximum of US$15.00 after providing a copy of the shipping receipt. The product must be sent back to Brydge within 14 days from date the warranty claim was approved. Brydge shall not assume the risk of loss of the product during shipment from customer to Brydge. If you are returning to one of our facilities outside of the United States, we will need you to provide the shipper and tracking information to support@brydge.com in order to process the return. Should the tracking information not be provided upon shipping the return, an additional US$9.95 may be charged by Brydge in its discretion.

Brydge will not be liable for any duties or charges associated with returning the product.  You should clearly mark "returning unsuitable goods to sender" on the customs form and parcel itself. We recommend using registered insured postage as we will not cover loss of a return.

After the product is shipped to Brydge, Brydge will inspect the product and contact the customer within 14 days to give the results of the inspection and inform the customer of the next steps.

Brydge's total liability under this warranty is limited, in all circumstances, to the value of the product purchased by the customer.

A replacement product assumes the remaining term of the warranty from the original date of purchase. Where a product is replaced, the replaced item becomes the property of Brydge and any replacement item becomes your property.

BRYDGE IS NOT RESPONSIBLE FOR DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF DATA, LOSS OF REVENUE, AND LOSS OF ANTICIPATED PROFITS. BRYDGE’S WARRANTIES DO NOT COVER ANY THIRD-PARTY DEVICES OR THE PERSONAL PROPERTY OF ANY CONSUMER. THESE WARRANTIES DO NOT APPLY TO BRYDGE SOFTWARE OR TO ANY THIRD-PARTY SOFTWARE. ANY ALTERATION, CHANGE, MODIFICATION, OR REPAIR (OTHER THAN REPLACEMENT OF A REPLACEABLE COMPONENT) MADE TO THE PRODUCT BY A PARTY OTHER THAN BRYDGE OR BRYDGE’S AUTHORIZED SERVICE PROVIDERS VOIDS ALL WARRANTIES. BRYDGE RESERVES THE RIGHT TO REFUSE WARRANTY REPLACEMENT FOR SUSPECTED FRAUD OR ABUSE OF BRYDGE’S WARRANTY POLICY CONTAINED HEREIN. BRYDGE’S WARRANTIES AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. BRYDGE SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF THE LAW PROHIBITS BRYDGE FROM DISCLAIMING IMPLIED WARRANTIES OR WARRANTIES OF MERCHANTABILITY, ALL SUCH WARRANTIES ARE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

BRYDGE AUTHORIZED RESELLERS, AGENTS OR EMPLOYEES ARE NOT AUTHORIZED TO MODIFY OR EXTEND BRYDGE'S WARRANTIES. BRYDGE RESERVES THE RIGHT TO CHANGE WARRANTY TERMS AND REMEDIES WITHOUT NOTICE.