Brydge – Holiday Return Policy



If you are ready to begin a return, please click the appropriate button below, based on your return reason.

We accept returns of unused and undamaged items through January 20, 2020, for items that were delivered between Nov 15 - Dec 20. Items delivered after Dec 20, 2019 will follow our standard 30 day return policy, of returning unused and undamaged items 30 days of delivery. However, we do not accept returns for accessories.

CHANGE OF MIND / OTHER RETURNFAULTY / WARRANTY RETURN

 

HOLIDAY RETURN POLICY


Partial refund (less shipping) if packaging is damaged, product visibly used/worn. Partial refund amount at the discretion of Brydge quality assurance team, based on inspection of returned product.

No refund if product is damaged / unusable.

No refund on any accessory. (leather, batteries, cables, protective cases, screen protectors)

 

RETURNS - CHANGE OF MIND


If you decide you do not want to keep your Brydge, submit your return RMA request by clicking the appropriate button at the top of this page within the return window to receive your unique RMA and specific instructions (including return address details) for your return.

Evidence of purchase, purchase date and delivery date may be required to obtain an RMA. Only returns with an RMA will be accepted and eligible for refund. RMA's expire after 14 days of issue.

 

 RETURNS - WARRANTY


First step is to select the appropriate return option at the top of this page. Here you may be led through a series of trouble shooting steps. In the unlikely case of an issue that cannot be resolved, we will issue you an RMA for the return and arrange a warranty replacement.

Brydge offers free return shipping on any approved warranty claims.  The return must be sent back within 14 days from the date the warranty claim was approved / RMA issued by the Customer Support Team.

Once a return has been received, please allow 3-5 business days for it to be processed/ assessed.

A replacement product assumes the remaining term of the warranty from the original date of purchase. When a product is replaced, the returned item becomes the property of Brydge and any replacement item becomes your property. *Brydge will replace a defective product at its sole discretion with either a new product or with a refurbished product of an equivalent or better functionality.

Accidental damage, scratches, dings, dents or any shifting in the keys and/or the keyboard due to rough treatment or incorrect use of the keyboard is not covered and will void the warranty.

Any keyboard that has any physical damage or damage caused by liquid will not be approved for a return/refund.

Brydge reserves the right to reject any return or warranty claim where it detects foul play.

 

RETURNS - OUTSIDE OF THE US


If you are returning to one of our facilities outside of the United States, you will need you to provide the shipper and tracking information to our Support Team for the return. Should the tracking information not be provided upon shipping the return, an additional US$9.95 may be payable.

For all warranty returns outside of the United States, unfortunately we are not able to produce or provide a pre-paid return label. Thus we will be reimburse your return shipping to a maximum of US$20, after you kindly provide us a copy of the return shipping receipt.

Brydge will not be liable for any duties or charges associated with returning the keyboard.  Clearly mark "returning unsuitable goods to sender" on the customs form and parcel itself. We recommend using registered insured postage as we will not cover loss of a return.


RETURN SHIPPING


All returns must have their unique RMA (provided to you by Brydge) attached to your package or submitted with your return. Any return that does not have an RMA number will not be accepted.

Your return must be sent back within 14 days of your RMA being issued.

The returned keyboard must be in its original packaging. A refund will only be processed once the item is accepted/ tested by our team as a valid return.

You must provide the shipper and relevant tracking information for the return (for example FedEX 12345). Should the shipping and tracking information not be provided to support@brydgekeyboards.com upon shipping the item, an additional US$9.95 will be charged.

We recommend you use registered and insured postage. We will not be responsible for lost or damaged items returned.

Once we receive your return, please allow 3-5 business days for it to be processed/ tested prior to receiving your refund notification. Your refund may take up to 10 working days from date of process to show up on your credit card statement.

 

PLEASE CANCEL MY ORDER


We understand this can happen, ordering a product then suddenly filled with buyers remorse! If this happens to you, contact our Customer Support Team support@brydgekeyboards.com as soon as possible and we will do our best to cancel your order.

If your order has already dropped into the processing phase, we are unable to stop the shipping process. Therefore, you will have to return your order for a refund by reaching out and receiving an RMA for the return as per our holiday return policy or our normal 30 day return policy, whichever is applicable. 

 

OOPS! I ORDERED THE WRONG ITEM


If you mistakenly order the incorrect product, please contact our Customer Support Team as soon as possible. We will do our best to correct your order before shipping.

If your order has already shipped, we will issue you with an RMA for the return. Once your return is received, we will provide you with a credit note for you to re-order. 

Any credit note that is issued for a color / model change will be processed less a 6% transaction fee.

 

DISCLAIMERS - Brydge disclaims all liability for any damage or malfunction caused to any separately purchased Apple® iPad or Microsoft Surface Pro, and shall not be responsible under any implied or expressed warranty or guarantee in relation to any separately purchased Apple® iPad or Microsoft Surface Pro.